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Holiday Inn Express Manhattan Midtown West, An Ihg Hotel New York City, New York City
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Key details
About the Hotel
538 West 48Th Street,
New York City,
New York,
United States of America,
10036,
New York State
Holiday Inn Express Manhattan Midtown West is a modern 177-room hotel located in the historic Hell's Kitchen area. The hotel offers quick access to popular attractions such as Times Square, Central Park, and Hudson Yards. It is also conveniently situated near the Jacob K. Javits Convention Center and major corporate offices like IBM and General Motors. Guests are provided with an authentic New York experience through local dining and nightlife options nearby.
Location
Located in Midtown Manhattan, the hotel offers immediate access to various subway stations for convenient city exploration. Major attractions like the Broadway Theater District and the Intrepid Sea, Air & Space Museum are nearby. The hotel's proximity to the Hudson Yards, along with additional local conveniences, enhances the guest experience. LaGuardia Airport is approximately 9.5 miles away, and shuttle services are not available.
Rooms
The hotel features comfortable accommodations equipped with a refrigerator, HD television, and complimentary Wi-Fi. Each room includes plush bedding with a choice of pillows to ensure a restful stay. Modern amenities such as bedside outlets are available to enhance convenience. Guests can expect a quiet environment for relaxation after a busy day in the city.
Eat & Drink
Guests can start their day with a complimentary Express Start breakfast buffet that includes a selection of hot and healthy items. The dining area provides a communal space to enjoy breakfast and plan the day's activities. There are numerous dining options within walking distance, including popular spots in the Hell's Kitchen neighborhood like Gotham Market and Totto Ramen. The hotel does not operate an on-site restaurant but is surrounded by various eateries and cafes.
Leisure & Business
The hotel features a 24-hour fitness center equipped with cardio equipment, allowing guests to maintain their exercise routine at any time. For business travelers, a business center is available with essential services such as printing and copying. Guests can unwind on the outdoor patio or in the common areas, providing a comfortable atmosphere to relax or catch up on work. The hotel emphasizes cleanliness and guest well-being throughout their stay.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast selection was delightful, especially the aroma from the pancake machine that made my mornings special.” view full review
Cozy Comfort!
“The room was incredibly comfortable with soft pillows and quality bed sheets that made for a restful night's sleep.” view full review
Refreshing Showers!
“The hot water in the shower had perfect pressure, making my morning routine invigorating and enjoyable.” view full review
Great Gym Access!
“The gym facilities were convenient, allowing me to stay active during my stay, although they could benefit from a little extra maintenance.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Services
Laundry
Dry cleaning
Welcome drink
Business
Business center
Fax/Photocopying
Children
Children's buffet
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Bedroom
Electric blankets
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
538 West 48Th Street,
New York City,
New York,
United States of America,
10036,
New York State
Map view
street view
538 West 48Th Street,
New York City,
New York,
United States of America,
10036,
New York State
City landmarks
Square
Times Square
3700 ft
Parks
Central Park
1.9
mi
Landmark
Rockefeller Center
5200 ft
20 West 34th Street
Empire State Building
1.2
mi
30 Rockfeller Plaza Enter on West 50th Street
Top of the Rock
4900 ft
Parks
The High Line
1.5
mi
Parks
Bryant Park
1.2
mi
Museums
The Metropolitan Museum of Art
2.0
mi
Church
St. Patrick's Cathedral
1.1
mi
Broadway Theatre
Broadway
4200 ft
Libraries
New York Public Library
1.3
mi
Museums
The Museum of Modern Art
4800 ft
Square
Macy's
1.3
mi
Museums
Madame Tussauds New York
4400 ft
Museums
American Museum of Natural History
1.6
mi
Convention Center
Jacob Javits Convention Center
3700 ft
405 Lexington and 42nd St.
Chrysler Building
1.3
mi
Gallery
Frick Collection
1.5
mi
Stadiums
Madison Square Garden
1.4
mi
Tower
Trump Tower
1.4
mi
Mall
Fifth Avenue
1.1
mi
New York City
Manhattan Skyline
1.5
mi
Church
Church of St. Paul the Apostle
3400 ft
1865 Broadway
Museum of Biblical Art
1.2
mi
226 W 44th St
Discovery Times Square
4000 ft
Parks
De Witt Clinton Park
3200 ft
Square
Herald Square
1.4
mi
School
The Julliard School
1.2
mi
Nearby
Museums
Intrepid Sea
1900 ft
Restaurants
Sullivan Street Bakery
1000 ft
533 W 47th St
Jolly Goat Coffee Bar
1200 ft
515 W 47th St
Perdition
300 ft
692 10th Ave
Cafe Europa
1300 ft
555 W 46th St
5 Brothers Gourmet Market
900 ft
689 10th Ave
Skyline Gourmet Deli
900 ft
700 10th Ave On the Corner of 49th Street
New York Sal's Pizza
800 ft
696 10th Ave
Kochi
1100 ft
652 10th Ave
Desi Deli Indian Restaurant
1000 ft
724 10th Ave
Shake Shack Theater District
900 ft
691 8th Ave
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Convenient Location
Great Price
Subpar Dining
Service Issues
7.4/10
Very good
Rooms
7.6
Location
8.5
Service
8.1
Dining
6.6
Guest reviews
7.4/10
based on 10 reviews
7.0
7.0/10based on 1737 reviews
Arthur
United Kingdom,
February
2024
7.8/10
The hotel is in a perfect spot for exploring, with a nice view and a great location to walk to Central Park, Times Square, or catch the metro. The rooms are standard, nothing special, but clean and comfortable. However, there is no bar available in the hotel.
Rooms
7.0
The rooms are standard but clean and comfortable with a nice view.
Service
9.0
The service was amazing and very helpful. A special shout out to Anesha!
Location
8.0
The location is pretty convenient for restaurants, Broadway theaters, and the cruise terminal. It's in a nice area, but feels a bit run-down in places.
Dining
7.0
The dining area can get crowded, but the food was very good and constantly replenished.
Facilities
8.0
The hotel offers dry cleaning, laundry services, and a welcome drink.
Ross
United States of America,
January
2024
8.2/10
The hotel is conveniently located, clean, and has friendly staff. The rooms are adequate in size, clean, quiet, and located near amenities. However, the bathroom is small. The service is accommodating and welcoming, making the stay enjoyable. The location is perfect, close to major attractions but can get crowded. The dining options are good but lack elegance with plastic cutlery. The facilities are standard.
Rooms
8.0
The rooms are clean, quiet, and plenty big enough, though the bathroom is small.
Service
9.0
The staff is always helpful and courteous, making the stay pleasant.
Location
9.0
The location is great, close to major attractions, but can get crowded.
Dining
7.0
The dining options are good, but the plastic cutlery gives a dated feel.
Facilities
Standard facilities are available to meet basic needs.
Patrick
United Kingdom,
January
2024
7.0/10
I had a mixed experience at the hotel. The rooms, paid in advance at a good price, didn't come with a guarantee, which I found appreciable. The afternoons at the reception were relaxing. However, the service, while friendly and accommodating, faced some issues like staff errors leading to room changes. The location in Hell's Kitchen was convenient and offered a mix of tranquility and access to key spots in New York City. The dining experience was subpar with repetitive food options, and the plastic cutlery felt outdated. The facilities were adequate but nothing outstanding.
Rooms
8.0
The rooms were paid in advance at a good price and didn't come with a guarantee, which I appreciated. The afternoons at the reception were a nice touch.
Service
7.0
The staff was amazing, always busy and cleaning, but there were some issues due to staff errors. They did try to make accommodations by switching rooms.
Location
9.0
The hotel is located in Hell's Kitchen, close to Times Square, Broadway, and Central Park, on a relatively quiet street offering great dining opportunities. Easy access to the subway.
Dining
5.0
The dining experience was disappointing, with plastic cutlery and repetitive food options with minimal variations.
Facilities
6.0
The facilities were average, offering what was needed but nothing extraordinary.
Convenient Location
Subpar Dining
Christopher
United Kingdom,
November
2023
7.4/10
The hotel offers a very decent room size with a large HD TV, a coffee maker, fridge, and excellent air conditioning. The view of the city from the room was stunning, enhanced by the lovely King size bed. However, the elevators, being used as service elevators, created some inconvenience during busy times for seating, and the breakfast area felt small for the crowd.
Rooms
9.0
The room was spacious with great amenities, including a large HD TV, coffee maker, fridge, and a very comfortable King size bed.
Service
7.0
Despite arriving 2 hours before check-in, the service was prompt and efficient. However, the use of elevators as service elevators could be slightly confusing to guests.
Location
8.0
The hotel's location was excellent, just a short 10-minute walk to Times Square and even closer to a subway station. Access to popular areas like Times Square and the cruise terminal was convenient, but the lack of a parking garage or valet service was a drawback.
Dining
6.0
While the dining options were varied and healthy, the breakfast area felt overcrowded during peak times, which affected the overall dining experience.
Facilities
7.0
The hotel had useful facilities like dry cleaning, laundry services, and a welcome drink. However, the absence of a full-size restaurant limited dining options for guests.
great view
congested breakfast
Jeff
United Kingdom,
November
2023
7.6/10
The hotel provides clean and nice rooms, suitable for the purpose, but may feel a bit cramped when occupied by many guests. The service is particularly friendly and accommodating towards guests, despite some minor issues. The location is superb for exploring the city and felt safe throughout the stay. The dining options are decent, although there could be more variety offered. Overall, the hotel offers a satisfactory experience for the value.
Rooms
7.0
The rooms are clean and nice, although they may feel a bit small when the hotel is busy.
Service
8.0
The service dealt well with minor issues and the staff was very friendly and accommodating.
Location
9.0
The location is excellent for moving around the city easily and accessing main attractions.
Dining
7.0
The dining experience is good, but could offer more variety, especially during busy times.
Facilities
7.0
The hotel provides basic facilities to meet guests' needs effectively.
Darren
United Kingdom,
September
2023
7.6/10
The hotel is ideally located, making it easy to walk to many tourist hotspots like Central Park, 5th Avenue, and Times Square. The rooms, although clean and well-kept, may feel a bit cramped especially when using the sofa bed. The service is efficient, with a range of amenities, but some issues may arise when dealing with certain problems. The dining options vary, with some positive and negative experiences. Overall, a convenient choice for sightseeing but may have limitations.
Rooms
8.0
The rooms were kept very clean and comfortable, but felt a bit small, especially when using the sofa bed.
Service
7.0
The service offered various amenities, but there were occasional challenges in addressing issues efficiently.
Location
9.0
The location is fantastic, with easy access to many popular attractions and public transportation.
Dining
6.0
Facilities
8.0
The facilities provided were adequate and functional for a pleasant stay at the hotel.
John
United Kingdom,
September
2023
8.2/10
The hotel offers stunning views of the city from full-size rooms but lacks exercise equipment. The service was friendly and helpful, including amenities like air conditioning and a safe. The location is ideal for visiting Times Square and Central Park, with various dining options nearby. The dining menu, though tasty, lacks a full-size restaurant. Overall, a comfortable stay with some minor drawbacks.
Rooms
7.0
The full-size rooms provided beautiful city views. However, there is a need for better exercise equipment.
Service
9.0
The service was friendly and accommodating, with convenient amenities.
Location
9.0
The hotel's location is superb for exploring Times Square, Central Park, and nearby dining spots.
Dining
8.0
The dining selection was lovely but lacked a full restaurant experience.
Facilities
8.0
The hotel provides essential facilities for a comfortable stay.
John
United States of America,
September
2023
6.4/10
The hotel offers rooms with a coffee machine but had a bad odor that was alleviated by opening the window, all at a good price. However, essential items like towels and toilet paper were missing. The service is helpful, with the staff reallocated our room and maintaining the breakfast area. The location, although central, is slightly shady and lacks spaciousness for guests, yet it is close to major attractions such as Times Square. The dining experience, with plastic cutlery and limited seating, needs improvement. Facilities are basic.
Rooms
7.0
The room came with a coffee machine but had a bad odor that required opening the window for fresh air. Missing items like towels and toilet paper were disappointing.
Service
8.0
The staff were very helpful, they reallocated our room and ensured the breakfast area was maintained.
Location
6.0
The hotel's location, while shady, is central and close to Times Square. However, it lacks spaciousness for the number of guests staying.
Dining
5.0
The dining experience was subpar due to plastic cutlery and limited seating, needing improvement for guest comfort.
Facilities
6.0
Basic facilities were available, with room for improvement in terms of dining amenities.
David
United States of America,
August
2023
8.6/10
My stay at this hotel was great overall. The rooms were spacious and provided a good view. However, paying with points limited availability, accounting for only about 10% of the hotel's capacity. The cleanliness was very impressive, and I enjoyed the view from my room.
Rooms
8.0
The rooms were clean and had a good view. They were not small, which was a plus.
Service
9.0
The service here was top-notch. The staff dealt with small issues promptly and were extremely helpful. They catered to our needs and were very attentive.
Location
9.0
The location was fantastic, just a 10-minute walk from Times Square. While slightly further out than expected, it felt safe and had great dining options nearby.
Dining
8.0
The breakfast offered a nice choice, including omelettes, yogurts, and pastries. Be sure to arrive early as it gets busy quickly.
Facilities
The facilities were good, but the breakfast area could get crowded at peak times.
George
United Kingdom,
June
2023
7.8/10
The hotel is in a fantastic location, close to 9 and 10 avenues, Central Park, and the excitement of Broadway and Times Square. The rooms, although small, are well-equipped and offer everything you need for a comfortable stay. The service exceeded my expectations with friendly and helpful staff, despite occasional lapses in friendliness. The dining experience was good overall, with attentive staff, but some limitations in the fruit selection and variety. The facilities are convenient, including dry cleaning and laundry services, making the stay quite hassle-free.
Rooms
7.0
The rooms, though cramped for four people, were kept clean with fresh sheets and towels daily. I appreciated the thoughtful touches like afternoon popcorn and water at reception.
Service
8.0
The service was generally friendly and helpful, going above and beyond my expectations. However, there were instances of rudeness towards other guests, which was disappointing.
Location
9.0
The location is superb, making it easy to explore the city with access to major attractions like Broadway shows, Times Square, and Central Park.
Dining
7.0
The dining options were decent, especially with a good breakfast selection and attentive staff in the mornings. However, the fruit choices were limited and the salad bar was lacking.
Facilities
8.0
The facilities, including dry cleaning and laundry services, added convenience to the stay, although some amenities like the evening reception offerings could be more consistent.
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